Grabbing a bigger slice of the IT pie

Most MSPs look to capture their clients ' IT spend the way they see it: Procurement, service, hosting, telco, and security. But your clients often see IT much more broadly. IT spend is often scattered across budget lines outside the IT department altogether. The kinds of expenditure a client will consider as IT will vary from organization to [...]

MSP 2.0 – customer roadmaps

Organizations are continuously exposed to new IT opportunities. As IT has increased in importance, organisations are bombarded with ideas, concepts, and suggestions. These come in daily media and daily emails. They might come from watching the industry or competitors, or from trade shows and new products.  It can be overwhelming, so organizations [...]

Increasing services for clients even as their IT footprint shrinks

It's not long ago that even the smallest client had at least a couple of servers. Every MSP had their own recipe and a typical configuration for a smaller client.  It might have been a Microsoft SBS server, a SQL server, and/or a Terminal Server. Larger clients might have had a couple of Exchange servers and domain controller as well as some application [...]

Forming closer BUSINESS relationships with clients

Have you ever wondered what it means to be a trusted advisor? A trusted advisor is going to be closer to their clients than a commodity service provider. The client relies on the judgement of their advisor and draws them into a range of business decisions. We all want to be that advisor, and many times we think that we are in that position. But are [...]

How will MSP’s stay relevant?

Are you as relevant to current and potential clients as you need to be? Can you sustain your business even as your clients decentralise and move towards distributed cloud services? What's left for you to maintain today, tomorrow or in five years? The modern reality is that most clients are heavily invested with 'Shadow IT'  -in fact a report from [...]

How are you perceived? The “fixit” people, or the “transformation” people?

How do you want your clients to see you? Who are you to your clients? The team they trust to come and fix their systems, or the team that helps them transform their business? If your clients see you as the team that fixes their platform, then your relevance and importance are going to plummet. That's because we're now entering a world where devices are [...]

Harnessing Digital Transformation

MSP's play a critical role How are you harnessing Digital Transformation for your clients, to grow your business? None of us have a magic wand where you can invent the next AirBNB, Uber or Netflix transformation for your client, even though we’ve certainly had a few ask us! It was surreal when a couple of clients come to us after their board meetings [...]

IT support is changing…. fast

Have you noticed how IT support is changing? It takes more clients, and more end-points, to keep each of your technicians and engineers busy. As you aim to grow your footprint, you’re in an increasingly cost-centric market with competitors snapping at your heals. It’s getting harder and harder to keep scoring wins. Traditional IT support has long [...]

What next for the MSP Model?

The current MSP model is under serious threat Digital Workplace Transformation is making IT more important to every organisation.  Those that ignore it do so at their peril.  They simply can’t survive in an increasingly connected, competitive world. It doesn't take much reading to realise that current MSP business models are threatened. The [...]

Moving up the MSP Value Chain… but how?

As regular support becomes more of a commodity, you need to move up the value-chain - but how? How do you go up the value chain at scale? We all know that its hard to have a successful, thriving, growing business when you are locked in a price war with competitors. We can tell ourselves that our particular service recipe is unique, but ultimately if [...]